Shipping & Returns

RETURN OF UNOPENED OR ITEM(S) FOR REFUND:

** Most unopened goods can be returned within 15 calendar days of delivery.

Please note that due to manufacturer requirements, there are some items that are not returnable. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Steps for return of unopened goods:

  1. Customer contacts our customer service for a return authorization number. Prior to shipping back your product(s), you must request and receive a return authorization number from our customer service department.
  2. Customer ships approved item(s) back with the return authorization number clearly listed on the shipping label. This RA number should be clearly visible on the address field of the shipping label using the format: RA-XXXX. Items shipped to us without the return authorization number clearly showing on the shipping label will be delayed or refused.
  3. When approved items are received and checked in, we issue a credit to customer’s credit card minus a 15% restocking fee. Shipping charges are not refundable.

All return authorizations will expire after 15 days. If a return authorization expires or is cancelled, it can’t be reissued.

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RETURN PROCESS FOR OPENED ITEM(S) FOR REFUND

**Opened items can’t be returned if the factory seal is broken.

These items are generally considered used goods and cannot be resold as new. Do not assume the item(s) you are ordering are returnable if opened. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

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REFUSED GOODS:

If we are notified in advance that item(s) are going to be refused, the refused items will be treated as unopened returned goods. A 15% restocking fee will be applied. Shipping charges are not refundable.

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ADDITIONAL CONSIDERATION:

Any returned item(s) must be in the original manufacturers packaging. The packaging must be intact, and free from holes, tape, and writing. There must be no stickers, other than the shipping label on the manufacturers packaging.

* Contingent on current stock status.

** Discontinued item(s) and item(s) marked “No Returns” cannot be returned. Virtual item(s), such as Licensing and service agreements cannot be returned. Item(s) from certain manufacturers cannot be returned. Opened software cannot be returned. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

NEITHER OPT-IN MEDIA CORP. NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER CYBERCOUPONS NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. 

Last Updated: 06/20/2008

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